Get to Know Your Customers
With Design Research
Build trust with your ideal customer through thoughtful consumer and user research. I can help you with research methods like usability testing, user journey mapping and JTBD, ideation workshops, design system strategy planning and information architecture.
Need to take action to make a great product? Let’s work together.
Understand The Story
Visually documented processes can effect real change for users and companies. Service design, journey mapping and empathy maps are an excellent way to kick off a project.
Problem Solve
Using a “How might we…” frame work, bring the most value to users by uncovering what frustrations and friction points exist for them during an experience.
Prototype
Sketch or create lo & high fidelity prototypes quickly alongside users to align on what mental models are ideal or problematic.
Test & Validate
I can help understand research objectives, coordinate and hold interviews, draft discussion guides, conduct usability testing, create surveys, card sorting, heuristics evals and more.
Iterate with a Workshop
Let’s spend an afternoon brainstorming your problem and ideating potential solutions in an intentional way.
Organize with Information Architecture
Low fidelity architecture planning and product modeling is the best way to start designing a product or website from scratch.
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